What is your returns Policy?

• At Tsohuna, we professionally test and restore each camera we sell. However, given the nature of vintage electronic items, issues can sometimes arise that are beyond our control. We are happy to accept returns for faulty or damaged items within 7 days of delivery.
  
  Return Requests
  
  To request a exchange, please submit your request within 7 days of receiving your order.
  
  Items must be in their original condition, including any original packaging. We cannot accept items that have been damaged or altered in any way. Handle cameras with care, as we will refuse items that appear to have been physically forced or damaged. Items must be returned to us before a exchange can be issued. Exchange requests are subject to camera availability at the time of processing.
  
  If you are having trouble using your camera, please contact us via email for assistance.
  
  We do not accept exchanges for the following reasons:
  
  - Change of mind or not liking the camera
  - Not knowing how to use the camera
  - Accidental purchase
  
  Refund Policy

At Tsohuna, we are committed to ensuring a smooth and fair transaction for both our customers and our team. Due to the unique nature of our products, all refunds must adhere to the following terms:

Eligibility for Refunds:
Refunds can only be made before the order for your digicam has been placed and sent out to our warehouse. Once the order has been processed and dispatched to our warehouse, cancellations and refunds will no longer be possible.

Reason for Policy:
As our digicams are vintage and pre-loved items, they are sourced and prepared specifically for each customer. This policy ensures that transactions remain fair, as these items often require time and effort to source and process.

Refund Conditions and Timings:
Refunds can only be issued once the camera has gone through our quality testing and has arrived back at its initial warehouse. This step ensures the product is inspected and remains in the original condition required for a refund. (As stated Refunds will be given in store credits due to the nature of digicams unless your camera arrives damaged)

Refund processing times may take the same waiting time as the initial order or less, depending on the time required for quality checks and transit back to the warehouse.

Non-Refundable Situations:

Orders that have already been placed and dispatched.

Change of mind or accidental purchases.

Refunds can only be made before the order for your digicam has been placed and sent out to our warehouse. Once the order has been processed and dispatched to our warehouse, cancellations and refunds will no longer be possible.

As our digicams are vintage and pre-loved items, they are sourced and prepared specifically for each customer. This policy ensures that transactions remain fair, as these items often require time and effort to source and process.

We kindly ask our customers to review their orders carefully before confirming to ensure a hassle-free experience.

Cancellation Requests

To cancel your order, please email us within 5 hours of placing it. Cancellation requests made after 5 hours will only receive store credit, not a cash refund.

Cancelled orders will incur a 2.5% + $0.25 USD charge on the total refund amount. International customers will also be charged an additional 2% currency conversion fee.

How to Organise a Return

If you meet the above requirements, you may submit a return request by emailing us at tsohuna@gmail.com.

Return Address

We will provide the full address details once your return has been authorised. Please do not return any items before requesting a refund via email.

Replacement Processing Time

Once we received your return, please allow 3-5 business days for processing. We’ll notify you via email once your exchange is processed.

Return Shipping Costs

The cost of returning items for an exchange is not covered or reimbursed by us. The buyer is responsible for return shipping costs and for ensuring the item is returned in its original condition. We recommend using recorded delivery to prevent loss or damage during transit.

Please Note

Cameras sold by Tsohuna are pre-owned unless stated otherwise. Our cameras have been previously used and may show cosmetic signs of wear. Major signs of use will always be mentioned in the item description.

Professional Testing

We guarantee the working condition of all products sold. Each item is carefully tested and fully serviced by our in-house experts. In the rare event that an item has a fault or defect, the buyer is eligible for a full replacement under our 30-day guarantee policy.